Complete Provisions Refund and Returns Policy
At Complete Provisions, we strive to provide you with the highest quality products and exceptional customer service. We understand that there may be situations where you need to return an item or seek a refund. Please review our Refund and Returns Policy carefully to ensure a smooth and transparent process.
Returns Eligibility
- We accept returns on items within 30 days of the purchase date.
- To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
- Certain items, such as perishable goods, personalized items, and gift cards, are non-returnable.
Refund Process
- To initiate a return, please contact our customer support team at da@completeprovisions.com within 30 days of your purchase.
- Once your return is approved, you will receive instructions on how to return the item.
- After we receive and inspect your returned item, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 5-7 business days for the refund to reflect in your account, as processing times may vary depending on your payment provider.
Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service to ensure your return is received safely.
Exchanges
- If you received a defective or damaged item, please contact us immediately at da@completeprovisions.com.
- We will arrange for an exchange or a refund, depending on your preference.
Contact Us
If you have any questions or need assistance with a return or refund, please reach out to our customer support team at da@completeprovisions.com. We are here to assist you with any concerns you may have.
Last Updated: 04/09/2024