At Complete Provisions, we strive to provide you with the highest quality products and exceptional customer service. We understand that there may be situations where you need to return or seek a refund for your purchase. Please review our Refund and Returns Policy carefully for a smooth and transparent process.

1. Returns Eligibility:

   We accept returns on items within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.

2. Refund Process:

   If you wish to return an item for a refund, please contact our customer support team at da@completeprovisions.com within 30 days of your purchase to initiate the return process. Once your return is approved, you will receive instructions on how to return the item. After we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 5-7 business days for the refund to reflect in your account, as processing times may vary depending on your payment provider.

3. Return Shipping:

   Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure your return is received safely.

4. Exchanges:

   If you received a defective or damaged item, please contact us immediately at da@completeprovisions.com. We will arrange for an exchange or a refund, depending on your preference.

5. Non-Returnable Items:

   Certain items, such as perishable goods, personalized items, and gift cards, are non-returnable.

6. Shipping to the UK:

   We currently only offer shipping to addresses within the United Kingdom. Please ensure your shipping address is within the UK before placing an order.

7. Contact Us:

   If you have any questions or need assistance with a return or refund, please reach out to our customer support team at da@completeprovisions.com. We are here to assist you with any concerns you may have.

   Please note that this Refund and Returns Policy is subject to change, and any updates will be posted on our website. By shopping with Complete Provisions, you agree to abide by the terms and conditions outlined in this policy.

Last Updated: 03/04/2024

Thank you for choosing Complete Provisions. We appreciate your business and are committed to ensuring your satisfaction with our products and services.